General terms and conditions of sale

1.1 USEFUL CONTACT INFORMATION

If You wish to contact Us, Our contact details are as follows:

• Telephone number: 09 86 27 31 39 from mainland France (or +33 9 86 27 31 39 for international traffic) from Monday to Friday from 9:00 am to 5:00 pm (French time).
• Email: help@maison-alcee.com
• Publication director: Alcée MONTFORT

If You wish to contact Our hosting provider, its contact details are as follows:

• OVH SAS: 2 rue Kellermann 59053 Cedex1 Roubaix – France

1.2 SCOPE OF THE CONTRACT

Your use of the Site and/or any purchase made from Maison Alcée is expressly and exclusively governed by
(i) the Terms, and
(ii) any other terms and conditions posted or otherwise referenced from time to time on the Site (together, the “Agreement”).
Please note that the Terms and Conditions prevail, in the event of any contradiction and unless expressly provided otherwise, over any other terms and conditions mentioned in section
(ii) above.

1.3 CHANGES TO THE CONTRACT

The Contract may at any time be reviewed, updated or otherwise modified, in whole or in part, it being specified that when You place an order on the Site, the applicable Terms and Conditions are those in force on the Site on the date Your order is registered.

2.1 SHIPPING PRICE

The prices of Our products are indicated in euros, including all taxes.
The price of shipping is free in metropolitan France.
The price of deliveries outside metropolitan France is indicated
(i) either on Our Site at the time of the order in the event that the place of delivery is included in the options offered
(ii) either by telephone or email to Our Company for all other destinations.

2.2 INTERNATIONAL SHIPPING

For any order to a country other than France, You are the importer of the product(s) ordered.
For all products shipped outside the European Union, the price will be calculated excluding taxes on the invoice.
Customs, other local taxes, import duties or state taxes may be payable.
These rights and sums are not within Our control and are not Our responsibility.
They will be entirely at Your expense and under Your responsibility, both in terms of declarations and payments to the competent authorities and/or bodies.
We advise you to check with the competent authorities in your country.

2.3 INVOICE

An invoice for Your order is issued when Your order is shipped.
It is available in Your online customer area.
It can also be requested by phone or email to Maison Alcée’s Customer Service.

2.4 PAYMENT CURRENCY

All orders are payable in euros.

2.5 PRICE CHANGES

Maison Alcée reserves the right to change its prices at any time and without notice, subject to Article 1.3 above.
Products already ordered will continue to be invoiced on the basis of the prices in force at the time of registration of Your order.

2.6 ORDER PAYMENT

You can pay for your orders:

(I) by credit card (Visa, MasterCard, American Express or Carte Bleue): the amount of Your order is then debited within 7 (seven) days.
The date of registration of the order is the date of online payment.

(II) by bank transfer: Our Site provides You with Maison Alcée’s bank details.
You must make the required transfer so that it appears within 7 (seven) days for the order to be registered.
The date of registration of the order is the date of receipt of the funds in the Maison Alcée account.

2.7 PRICES DISPLAYED IN THE SHOPPING CART

Products placed in Your shopping cart will always reflect the most recent price displayed on Your product description page.
It is possible that this price may vary from the price that was displayed for the same product when You placed the product in Your shopping cart in the first place.
Placing a product in your shopping cart does not guarantee that its price will remain the same as it was at the time you put the product in the shopping cart.
However, it is also possible that the price of the product You have selected will be lower at checkout than when You selected it.

2.8 POTENTIAL ERRORS

The information, and in particular the prices, displayed on the Site may be incorrect due to system errors or typographical filling.
If We do Our utmost to avoid these kinds of mistakes, they may still exist.
We do not honor orders based on incorrect information or pricing.
If the price displayed is lower than the actual price of the product, We will contact You by email to either cancel the order or give You instructions on how to pay the price difference.
We apologize for the inconvenience, please do not hesitate to contact us with any questions related to this matter.

2.9 NON-NEGOTIABLE PRICES

The prices of Our products are non-negotiable.
Indeed, we strive to practice the fairest prices possible.

3.1 CONDITIONS FOR PLACING AN ORDER

You declare:

• be at least 18 years of age and have the necessary legal capacity to place and fulfill any order or hold parental authorization allowing You to place and fulfill any order and be able to justify this at any time, upon Our simple request;
• be a natural person acting for Your personal needs (in particular in the sense that any order You place must correspond to the normal needs of an individual).

3.2 PLACING AN ORDER

3.2.1 Procurement methods

You may choose to place Your order:

• on the Site; or
• by telephone with our customer service on 09 86 27 31 39 from mainland France (or +33 9 86 27 31 39 for international use), Monday to Friday from 9:00 am to 5:00 pm (French time);

3.2.2 Specific provisions applicable to the placing of orders on the Site

We only acknowledge receipt of Your order if the following steps are followed:

1st step: You add the product You wish to purchase to the shopping cart, after having chosen the options offered to You

Step 2: Once Your item(s) have been chosen and put in Your Shopping Cart, you must check Your Shopping Cart by clicking on the “Shopping Cart” tab.

Step 3: If the items match the choices made, you must click on “Order” to confirm your order.

Step 4: You must enter all the data requested from You, namely:

• Your first and last name;
• Your contact information (phone and email);
• Your precise billing address (for security reasons, We ask that the billing address be the one registered by the institution that issued your credit card, in order to protect You from possible fraudulent use);
• Your delivery method;
• Your precise delivery address if You wish to have your home delivered (PO boxes are not accepted);
• Your payment method.

At this stage, You will also be asked to read and accept our General Terms and Conditions of Sale, which You can access by clicking on “the Maison Alcée T&Cs”.

5th step: to validate your order, you must:

• check the data You have entered on the summary page of Your order and correct any errors;
• click on “Confirm my order” to confirm your order

6th step: after validating Your Order, You will be redirected to the Caisse d’Epargne’s jepaieenligne.fr platform, in order to proceed with the payment.
To this end, you must:

• check the details of Your order, including its total price;
• fill in the requested information relating to your bank card (bank card number, expiry date and verification code).

3.2.3 Receipt of Your order

Maison Alcée is bound by the order only from the receipt of an acknowledgement of receipt from Us, as well as the receipt of the funds corresponding to the order on its account.
Maison Alcée also reserves the right to cancel or refuse, without liability on its part, any order concerning a User, for good cause, in particular if there is a doubt or a dispute relating to a previous order by the User.

3.2.4 Changes to Your Order

Changes by Us in the event of unavailability of the product ordered:

Our product offers and their prices are valid within the limits of available products.
Should it happen that some of the products You have ordered are no longer available, We undertake to replace them with products of at least the same or better quality without changing the price of Your order.
We will inform You as soon as We become aware of this unavailability, inform You of the new delivery time if necessary and in any event give You the opportunity to cancel Your order.

We also reserve the right to cancel all or part of an order in the event of default by one of Our suppliers as well as in the event of force majeure.
We will notify You as soon as We become aware of it and will refund any amount You have already paid to Us in connection with the cancelled order or part of the order.
In any case, we will contact You as soon as possible to offer You different possible options.

3.3 DELIVERY

3.3.1 Information

We inform You in writing of the status of the manufacture of Your purchase and the shipment of Your items.

If you have any questions regarding the information listed below, please contact Our Customer Service:

• Our identity (name, telephone number, registered office), delivery costs, payment, delivery or fulfilment methods;
• the conditions and procedures for exercising the right of withdrawal;
• the address where You can file any complaints;
• the guarantees You have after delivery;
• the expected shipping date of Your order and the delivery date

3.3.2 Place of delivery

The products are delivered to the delivery address You have indicated during the order process.
The delivery address of the product may be different from the resize address.
We invite you to contact us on 09 86 27 31 39 if you have any doubts.

3.3.3 Delivery times

Unless longer manufacturing, processing, shipping and/or delivery times are required (which We inform You of when placing Your order on the Site or in our stores), the products ordered are delivered within 2 to 3 weeks maximum from receipt of Your order (see section 3.2.3 above).
Delivery will be deemed to take place on the date of first presentation of the products to the delivery address indicated.

3.3.4 Late delivery

We invite You to regularly check the status of Your order on the Site (see My Orders) or by calling Our customer service.
(Article 1.1 above).

We will keep You informed of any shipping delays of which We become aware.

If You order several products at the same time and only some of them are delayed, We may split the shipments.
In this case, We will notify You of the arrangements we intend to make before the delivery is initiated.

In the event that the package appears to be damaged or looted, You must refuse it to the carrier and notify Us of Your refusal by sending it to us
(a) a sworn statement acknowledging the delivery of a damaged or looted product,
(b) a copy of proof of identity, and
(c) a copy of proof of address less than three months old.

3.3.5 Observations on Delivery or Products Delivered

You must check the packages and products upon delivery.
If You have any reservations or observations that warrant the return of the products to us, You must proceed as set out in clause 4 below.

3.3.6 Ownership – Risks

The transfer of ownership and risk to the products takes place upon delivery of the products.
However, in the event that the following two conditions A and B are met:

Condition A

(i) Your package is returned to Us by the carrier because the address is wrong or
(ii) that You do not claim it within the specified time period, or
(iii) You do not respond to the telephone, voice messages and emails to schedule the collection of Your products in store (in particular if the email addresses or telephone numbers You have provided to Us are incorrect) or
(iv) that You do not show up for the scheduled in-store pickup,

Condition B

You do not respond to the telephone, voice messages and e-mails to notify You of the situation (in particular if the e-mail addresses and telephone numbers You have given Us are incorrect), and We are therefore unable to reach You for a period of 3 months from the date of shipment of the package or from contacting us to schedule the collection of the product in store, or the planned date for the collection planned in the store,

Maison Alcée then retains ownership of the products and can dispose of them freely.
Maison Alcée retains the payments that triggered the manufacture of the product in the first place and You agree to have no recourse to recover any monies paid or unclaimed products.

3.3.7 Failure to deliver or deliver a damaged or looted product

In the event that
(i) the carrier indicates that it has made delivery of the product ordered by You and that You dispute that such delivery has taken place, or
(ii) You have refused a package presented damaged or looted by the carrier, You agree to return to us signed
(a) a sworn statement acknowledging the non-delivery or delivery of a damaged or looted product,
(b) a copy of proof of identity, and
(c) a copy of a proof of address less than three months old, so that Maison Alcée can cover the cost of a new shipment of the said product.

3.4 PRODUCT MANUFACTURING

3.4.1 Maison Alcée makes every effort to ensure that its online catalogue is as accurate and correct as possible.
In order for You to see the details of certain products, they may appear larger or smaller than they actually are.
Since each computer is configured differently, their color may also vary.

3.4.2 Our aim is to give You as much information and detail as we need.
In order to constantly improve Our products, it is possible that some of the measurements shown on our product pages may differ slightly from the actual product You will receive.

4.1 RETURNS

Up to thirty (30) days after the date of delivery (see 3.3.3.), We give You the option of returning to Us your ordered case that does not give You complete satisfaction for refund or exchange.
The return is at your expense.

To do so, You must inform Maison Alcée’s customer service in writing or by telephone (see article 1.1 above) of Your decision before returning the products to Us, tell Us the reason for Your return and follow exactly the return process that We will indicate to You.
Your return request is only effective from the moment Maison Alcée acknowledges receipt of Your return request in writing.

To find out the procedure to follow in order to return your case to us, contact us by phone at 09 86 27 31 39, or by email at the following address: help@maison-alcee.com

Upon receipt of Your product, we check that it is in perfect condition and then acknowledge receipt of the product.
We will then refund You the price corresponding to the value of the products no later than fourteen (14) days following the date on which Your return was accepted by Maison Alcée, as indicated in Article 4.3 below.

4.2 CONDITIONS FOR ACCEPTING RETURNS

The returns provided for in Article 4.1 above will only be accepted by Maison Alcée and will only give rise to a refund or exchange if:

(I) the return process described by Our advisors and on Our site has been followed;

(II) the products are returned to Us in perfect condition, unused and/or unassembled.
Items returned incomplete, damaged, or soiled will not be returned under any circumstances.
In particular, products with even discreet scratches can never be taken back.

(III) Our specialists confirm that the product, or any other component of the product, conforms to the product that was sent to You, without damage, modification, or intervention of any kind;

(IV) the products return to us in their original packaging, complete (original of the certificate provided if applicable, accessories, packaging, including gift box, box, instructions, etc.).

As some of Our pieces are manufactured individually and to order according to Your specifications (choice of finishes, colour variations, personalised engravings), these fall within the scope of exception n°3 of Article L. 221-28 of the Consumer Code.
Thus, for all these parts manufactured to order (indicated as deliverable in “two to three weeks” or more), we specify that:

(A) Return is no longer possible if it is a second consecutive return for such parts manufactured to order and to order;

(B) Return is only possible for one product per order for such parts manufactured on a piece-by-piece and made-to-order basis;

(C) Products that have been the subject of an additional or specific personalized modification at Your request can no longer be refunded or exchanged;

(D) However, it is possible to return a product that has been engraved by Maison Alcée, provided that the other return conditions have been respected;

(E) In addition, products delivered outside the European Union or delivered in France and which have benefited from a tax refund cannot be refunded or exchanged.

4.3 REFUND AND EXCHANGE TERMS

Any refund will be made, at Maison Alcée’s choice, either by crediting Your credit card or by transferring a bank account to the name of the customer who placed the order, domiciled at the billing address that was communicated at the time of the order.

In the event of an exchange, the amount initially received may be refunded to You.
You can then place a new order for the chosen product.
An exchange may also give rise to the collection or repayment of the price difference.
The choice of the exchange method remains at the discretion of Maison Alcée.

4.4 RIGHT OF WITHDRAWAL

Pursuant to the provisions of Article L. 221-18 of the French Consumer Code, You have a period of fourteen (14) clear days from receipt of the products to exercise Your right of withdrawal, without justification or penalties.
We will refund You no later than fourteen (14) days from the date on which Your right of withdrawal was exercised.
You will be able to exercise this right through the withdrawal form that will be made available to You upon delivery of the products, and which will be accessible by written request to Our customer service at the address help@maison-alcee.com.

However, as some of Our parts are manufactured individually and to order according to Your specifications (choice of finishes, color variations, personalized engravings, these fall within the scope of exception n°3 of Article L. 221-28 of the Consumer Code.
Thus, for all these pieces made individually to order (indicated as deliverable in “two to three weeks” or more, or in general for any piece that You would request to be engraved in a personalized way), this right of withdrawal is not applicable, which You expressly acknowledge.

5.1 ABOUT PRODUCTS

5.1.1 Legal and commercial guarantees

Maison Alcée complies with the legislation in force regarding the product’s lack of conformity with the Contract and redhibitory defects under the conditions provided for in articles 1641 to 1649 of the Civil Code:

“Article L. 217-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L. 217-5 of the Consumer Code: To comply with the contract, the good must:

1° Be fit for the use usually expected of a similar good and, where applicable:

– correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;

– present the qualities that a buyer may legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labelling;

2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 217-12 of the Consumer Code: The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article 1641 of the Civil Code: The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.

Article 1648 first paragraph of the Civil Code: The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect. »

In addition, Maison Alcée warrants the products sold by the Company, against any manufacturing defect, for two years (24 months) from the date of its shipment or handover as long as the product is used under normal conditions.

It is recalled, as necessary, that:

(I) Regular cleaning and maintenance as well as the consequences of normal wear and tear and aging of the products, degradation, deformation and destruction of the products,

(II) Breakage and loss of components, or any damage resulting from external forces, shocks, crushing or handling defects (other than the handling recommended by Maison Alcée),

(III) Any defect resulting from contact with water,

(IV) Any unauthorized modifications or repairs, as well as by services, interventions or repairs carried out outside of Maison Alcée or at an authorized Maison Alcée service center, or by the use of components and/or accessories other than those recommended by Maison Alcée

are not covered by this warranty.
They give rise to a repair estimate and, if You accept the estimate, to an invoice for the repair.

It is also reminded, as necessary, that loss or theft is not covered by this warranty.

To benefit from the Maison Alcée Guarantee, you are invited to contact Maison Alcée or to visit an authorized Maison Alcée service center, with official proof of your Maison Alcée Guarantee (Purchase Invoice, Maison Alcée Guarantee Certificate, other).
Shipping costs, including but not limited to shipping, insurance and packaging, are your responsibility.
We recommend that you send all shipments to us by registered mail and take out insurance.

Only Maison Alcée and Maison Alcée authorized service centers are authorized to provide the service of this Maison Alcée Warranty.
This Maison Alcée Warranty does not affect any other rights you may have under applicable national law.
These rights may vary by country, state, province or territory.

5.2 ABOUT THE SITE

Without prejudice to the guarantees set out in Article 5.1 above, Maison Alcée does not provide any guarantee on the Website and/or the Content (as described in Article 7 below).
In particular, Maison Alcée does not provide any guarantee as to the conformity of any of the elements of the Site for any particular use.
Maison Alcée does not warrant that the functions contained on the Site and that any Content or other element contained therein will be available, uninterrupted or error-free at all times, that any defects or errors will be immediately corrected, or that the Site or its server will at all times be free of viruses or other components that may cause damage.

6.1 COMPLIANCE WITH LEGISLATION

The products offered comply with the French legislation in force at the time of the proposal.
Maison Alcée cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered.
It is Your responsibility to check with the local authorities the possibilities and methods of importing the products You intend to order, and to comply with them under Your full responsibility.

In addition, if You choose to access the Site from territories other than France, You do so on Your own initiative and at Your sole risk.
You are responsible for compliance with local law to the extent such legislation is applicable.

6.2 PRODUCT PHOTO

Product photos are for illustrative purposes only.
We invite you to refer to the description of each product to find out its precise characteristics.
In case of doubt or if You would like further information, please do not hesitate to contact Us (Article 1.1 above).

6.3 LIMITATION OF LIABILITY

Except in the case of fraud or gross negligence and except in cases of liability for defective products, Maison Alcée’s total liability for all damage that may be compensated under the terms of the Contract that it may cause You in the context of the Contract is limited to compensation for foreseeable, direct and material damage actually suffered by You as a result of Maison Alcée’s breach, such compensation may in no case exceed the amount of Your last purchase, even if Maison Alcée has been warned of the possibility of such damages.

It is specified that, within the framework of the Contract, any loss of profits, turnover, data, databases or programs, the deprivation of savings and any additional costs, as well as any damage to image and all claims by third parties, are deemed to constitute indirect damage that does not give rise to the right to compensation by Maison Alcée, even if it is foreseeable.

In particular, Maison Alcée will not be liable to You for any damage caused by
(I) your own act, omission or fault;
(II) any case of force majeure as defined by the case law rendered by the French courts;
(III) any third party not related to Maison Alcée for the performance of the Agreement (for example, in the event that problems result from the performance, congestion or connection of telecommunications means or services, or the performance of your computer equipment); or
(IV) any other event that neither Maison Alcée nor its suppliers could have foreseen or prevented even if Maison Alcée or its suppliers had taken all reasonable precautions.

In particular, the following will be considered as Your own act, omission or fault: any damage or loss that You may suffer resulting from the unsuitability or incompatibility of Your computer equipment (hardware and/or software) with all or part of the Site and/or the failure to implement all reasonable and necessary protections against any program, harmful devices or communications, because it is up to You, and You alone, to
(I) verify or have verified that Your computer and/or telecommunications equipment is suitable and compatible with the Site, prior to any use and
(II) implement and implement all reasonable and necessary safeguards against any harmful programs, devices or communications, including by means of anti-virus software.

6.4 LINKS TO OTHER SITES

The Site, as well as other pages controlled by Maison Alcée (Facebook pages, Instagram pages, etc.), may contain links to other sites on the Internet.
These other sites are not under the control of Maison Alcée and You acknowledge that Maison Alcée is not responsible for the accuracy, respect for intellectual property rights, legality, decency or any other aspect of the content of these sites.
The inclusion of such a link does not imply any endorsement by Maison Alcée, nor any association with its operators.
Maison Alcée cannot guarantee that You will be satisfied with any product or service that You obtain from a third-party site that is the subject of a hyperlink to or from the Site, given that the channels of other online businesses belong to and are operated by independent merchants.
Maison Alcée does not endorse any merchandise and has not taken any steps to confirm the accuracy or reliability of any information on these third-party sites.
We strongly encourage You to do any research You believe is necessary or appropriate before entering into any electronic transaction with any of these third parties.

7.1 LEGAL PROTECTION

The Site and all elements (including products), documents and other data appearing on it (the “Content”), whether visual or audio, are protected by the French and international rules applicable to trademarks, trademarks or services — whether or not they are registered as such — and trade names or other distinctive signs, as the case may be. copyrights, related rights, sui generis rights, design rights, patents, manufacturing or trade secrets or other rights of a similar nature and belong to or have been licensed to Maison Alcée.

7.2 INTELLECTUAL PROPERTY INFRINGEMENT

Your right to use the Site and any Content or other material contained therein is subject to Your compliance with the Agreement and any applicable laws or regulations.
Any use of the Site or any Content for any purpose other than as permitted by the Agreement may constitute a violation of our rights or those of Our licensors:

(I) You may access and display any Content and other materials on the Site only for non-commercial, private use;

(II) the Site and any Content may not be copied, reproduced, modified, republished, downloaded, posted, adapted, transmitted, distributed or used in any way without the prior written permission of Maison Alcée or unless required by applicable mandatory legal permission (in which case, You must keep intact all proprietary rights notices);

(III) You must not use any meta tags or any other hidden text containing Our name, trademark(s) or those of our affiliates without Our specific, prior written consent;

(IV) any User who wishes to place, for his or her personal use, on his or her site, a simple link referring directly to the home page of the Site, must obtain Our specific written authorization in advance; in no event shall Our agreement engage Our liability, in any way whatsoever, for the Site or any Content;

(V) any hypertext link to the Site by framing or in-line linking is strictly prohibited.

8.1 SUBMISSION OF CONTENT

Users may send Us criticism, comments or other content, submit suggestions, ideas, questions or any other information to Us as long as such content is not illegal, obscene, abusive, threatening, defamatory, infringing of intellectual property rights, or harmful to third parties and does not consist of or contain computer viruses, political activism, commercial solicitations, mass mailings, chain letters, or any other form of “spam.”
You must not use a false email address, impersonate any person or entity, or otherwise misrepresent the origin of any content.
We reserve the right, in Our sole discretion, to remove or edit any content and to prosecute any violators.

8.2 RIGHT OF REPRODUCTION

If You send Content to Us, and unless otherwise stipulated by You, You grant Us and Our affiliates, for the applicable legal term of protection, the non-exclusive, free right to reproduce, modify, adapt, publish, translate, distribute, sublicense and display such content throughout the world, on the Site and in any media.

8.3 NECESSARY RIGHTS

You represent and warrant to Us that you own or have the necessary rights to the content You transmit to Us.
You agree to indemnify Us against any action or claim by a third party against Us that such action is caused, based on or originated in the content You have communicated to Us.

9.1 GOVERNING JURISDICTION

The Contract is subject to French law subject to the mandatory rules applicable in Your country of residence.

9.2 COMPETENT COURTS

In the event of a dispute, You may at Your choice, in addition to the jurisdiction of Our registered office, the jurisdiction of the place of actual delivery of Your order.

10.1 MANAGEMENT OF PERSONAL DATA

The personal data collected (via the newsletter, the creation and modification of a customer account, the purchase of a product and the deposit of cookies) on the Site are intended for Maison Alcée with Your consent.
Maison Alcée is committed to protecting Your personal data.
All personal data concerning You collected by Maison Alcée is treated with the strictest confidentiality, in accordance with the provisions of Law 78-17 of 6 January 1978 relating to Information Technology, Files and Freedoms, for the purposes of processing orders.
Your information and personal data are necessary for the management of orders and relationships with You, as well as to keep You informed of all offers and commercial information that may be of interest to You.
It may be transmitted to service providers and contractual partners who intervene and contribute to the management of orders as well as to all Maison Alcée subsidiaries.
You are informed whether the data collection is mandatory or optional.
This information and the management of orders are also kept for security purposes, in order to comply with legal and regulatory obligations and to allow Maison Alcée to improve and personalize the services offered to You.

10.2 IDENTITY AND CONTACT DETAILS OF THE DATA PROTECTION OFFICER

The person responsible for the processing of personal data collected in the context of the creation of the user’s personal account and its navigation on the site is the Data Protection Officer of Maison Alcée.

As the data controller of the data it collects, it undertakes to comply with the framework of the legal provisions in force.
It is up to it to establish the purpose of the information processed and thus to provide its customers and prospects with complete information on the processing of their personal data and to maintain a register of processing operations that is in line with reality.

Whenever Maison Alcée processes personal data, We take all reasonable steps to ensure the accuracy and relevance of the personal data to the purposes for which We process it.

For any questions relating to the collection and processing of Your data by Maison Alcée, you can contact the Data Protection Officer at the following addresses:

• By email: rgpd@maison-alcee.com

10.3 RETENTION PERIOD OF YOUR PERSONAL DATA

If You decide to create a customer account, Your identification data will be kept for as long as Your account is active and You do not close it.
You may close Your account at any time by simple request in accordance with the terms of Article 10.5 below.
Your request will be taken into account as soon as possible or, in the case of an order in progress, as soon as it has been fully executed.

The data relating to Your purchases of products or Your requests for information will be kept by Maison Alcée for ten years in order to be able to accompany You for all the important events of your life (births, birthdays, celebrations, etc.).
They will then be deleted.
If You wish to oppose this, again, a simple request in accordance with the terms of Article 10.5 will ensure the destruction of Information concerning You.

10.4 SECURITY OF YOUR PERSONAL DATA

In accordance with the Regulations, Maison Alcée implements all the appropriate technical and organizational measures with regard to the nature of the data and the risks presented by the processing, to preserve the security and confidentiality of the personal data you communicate and, in particular, to prevent them from being distorted, damaged, or accessed by unauthorized third parties.

In the event of an anomaly, we will communicate within a maximum of 3 days in complete transparency on their situation.
On the one hand, we will inform the competent supervisory authority, the CNIL in France.
On the other hand, we will warn people whose data has been hacked, if the leak may cause a real risk to their rights and freedoms.

10.5 RIGHT OF ACCESS, RECTIFICATION AND OPPOSITION

In accordance with the Data Protection Act of 6 January 1978, You have the right to access, rectify and oppose your personal data.
To exercise these rights, You must send a letter to Maison Alcée, 58 avenue du Général Eisenhower, 51100 Reims, or an e-mail to rgpd@maison-alcee.com, indicating Your surname, first name, e-mail address and Your customer references.
Each request must be signed and accompanied by an identity document bearing Your signature and specifying the address of reply.
This response will then be sent within 2 months of receipt of the request.

10.6 BLOCTEL

In accordance with Article 223-2 of the Consumer Code, We inform You that You may, if You wish, register on the list of opposition to telephone canvassing on the www.bloctel.gouv.fr website.

Registering on this list means that you will no longer be canvassed by telephone by a professional with whom there is no pre-existing contractual relationship.
If You are already registered on the Bloctel list, the fact that You provide Us with Your telephone details authorises Us to use them to call You back in the context of Your order or to suggest other services.

Maison Alcée may send You commercial offers by post, email, text message, telephone or via all the web spaces run by Maison Alcée or one of its partners on social networks, subject to prior acceptance.
You have the right to object to these commercial prospecting submissions at any time free of charge, by clicking on the “unsubscribe” link in each email.

12.1 USE OF COOKIES

When you visit the site, information relating to Your browsing may be recorded in “Cookies” files installed on their terminal (computer, tablet, smartphone).
These cookies are issued by Maison Alcée in order to facilitate navigation on the site and allow you to recognize your browser when you are connected to the site.
These cookies are issued in order to:

– Establish traffic statistics (number of visits, page views, abandonment in the order process, etc.)

– Adapt the presentation of the Site to the display preferences of the terminals,

– Memorizing information entered in forms, managing and securing access to reserved and personal areas such as the customer account and managing the order basket.

12.2 USEFULNESS OF COOKIES

Maison Alcée reserves the right to install cookies on Your computer when visiting the Site.
A cookie is a small file that is sent to Your computer and stored on Your hard drive.
A cookie does not allow You to be identified, but the purpose of this cookie is to report any previous visit to the Site in order to help Maison Alcée personalize its services.

12.3 DISABLING COOKIES

You can set up cookies to be disabled and thus prevent cookies from being installed on Your computer without Your express consent.
Any configuration implemented may modify Internet browsing and the conditions of access to certain services of the Site requiring the use of cookies.

12.4 THIRD-PARTY APPLICATIONS

The Site uses computer applications from third parties (which may use cookies), which allow You to share content from the Site with other people or to let these other people know your opinion regarding the content of the Site (social networks such as Facebook, Instagram, Google+, Twitter, etc.).

12.5 COLLECTION OF INFORMATION BY SOCIAL NETWORKS

When You visit a page of the Site that contains a “Share” or “Like” button, Your browser establishes a direct connection to the servers of the respective social network.
If You are logged in to the social network when You browse, the application buttons allow you to link the pages consulted to Your account.
If You interact by means of the plug-ins, for example by clicking on the “Like” button or leaving a comment, the relevant information will be transmitted to the relevant social network and published on Your account.
If You do not want social networks to link information collected through the Site to Your account, You must log out of the relevant social network before visiting the Site.
In particular, Maison Alcée collects and uses Your browsing data when You visit the Site through Facebook.
This data collected is only intended for the use of Maison Alcée.

12.6 NO LIABILITY TOWARDS SOCIAL NETWORKS

Maison Alcée is in no way responsible for the content or operation of any of the social networks, including those that may be linked to the Site.

13.1 SUBSTITUTION OF PROVISIONS

If any provision of the Agreement is declared illegal, void or for any reason unenforceable and it is not possible to substitute a reasonable provision having a similar effect by operation of law (which the parties already permit any court hearing the dispute to carry out, to the extent permitted by applicable law), such provision shall then be deemed severable from the Agreement and shall not affect the validity and enforceability of the remaining provisions to the fullest extent possible under applicable law.

13.2 NON-WAIVER OF NON-EXERCISE OF A RIGHT

The fact that Maison Alcée does not exercise any of the rights conferred on it under the Agreement shall not be construed in the future as a waiver of the right in question or as an obstacle to the exercise of any other right.

13.3 TRANSFER OF RIGHTS AND OBLIGATIONS

We may transfer (by any means and in any form, including by merger) Our rights and obligations under the Agreement, without notice to You:
(i) to any entity that is or will be related to Us, or
(ii) to any person or entity that will take control, directly or indirectly, of all or a significant portion of Our property or capital or voting rights or those of any of Our related entities.
You may not transfer (by any means) the Agreement without first obtaining Our written consent.

13.4 METHODS OF NOTIFICATION

We may provide You with any notice provided for in the Agreement, either in the form of a publication on the Site, or by e-mail, or by normal, express or registered mail to Your address available to Us in our systems, at Our option.
You acknowledge and agree that any of these methods of notice, chosen by Us, are sufficient for your information.

13.5 USE FOR EVIDENTIARY PURPOSES

Maison Alcée may rely, in particular for the purposes of proving any act, fact or omission, programs, data, files, records, operations and other elements (such as monitoring reports or other statements) of a nature or in computer or electronic format or medium, established, received or stored directly or indirectly by it, except in the case of abuse or manifest error.
You expressly acknowledge the possibility for Maison Alcée to avail itself of these elements of a computer or electronic nature or format or medium.

13.6 MODIFICATION OF THE TERMS

In view of the possible changes to the Site and the regulations, Maison Alcée reserves the right to modify the Terms and Conditions at any time.
The new Terms and Conditions will, where applicable, be brought to Your attention by online modification and will only be applicable to sales made after the modification.