Privacy Policy
The General Data Protection Regulation is a set of laws put in place by the European Commission on May 25, 2018 for all companies operating in Europe.
At Maison Alcée, we are therefore concerned!
WHAT DOES THIS MEAN IN CONCRETE TERMS?
To protect Internet users from data leaks or misuse of personal data, it is now mandatory for companies to keep visitors informed of all computer processing that is carried out from the data collected.
At Maison Alcée, the collection of this data is limited to what is strictly necessary and aims to ensure the smooth running of your order and the various services we offer.
We have nothing to hide, we want to be as transparent as possible, so we will tell you everything!
DOES MAISON ALCEE SELL MY PERSONAL DATA?
Some companies exchange customer files to do commercial prospecting, but you should know that at Maison Alcée this is not and will never be the case.
All the data we collect stays with us and will never be given, rented or sold to a third party.
IS MY PASSWORD SAFE?
All passwords are stored “encrypted” and it is impossible to decrypt them.
So they are safe.
WHAT ABOUT MY CREDIT CARD NUMBER?
For credit card payments, we work with Monetico du CIC to ensure that your data is protected.
Your order is processed through a secure payment gateway which, like our entire site, uses the HTTPS protocol.
This means that your bank details are protected and encrypted, and at no time do we store or have access to your credit card number.
WHAT PERSONAL DATA DO YOU COLLECT ABOUT ME?
Order
When you create a customer account on our website, we store in our systems all the information necessary to place an order: your email, your first and last name, your postal address and your telephone number in order to be able to prepare and deliver your package.
This order data is only transmitted to our transport provider, who works to ensure that the package reaches your home.
The latter has absolutely no right to use your data for anything other than to process your order and must delete this data from its IT system after processing.
This service provider stores data in data centers in Europe.
However, if you choose to have your order delivered outside of Europe, your data such as your postal address will necessarily be transmitted to the logistics services of the carrier that will deliver to you in that country.
The Letter
If you have given us your consent, we use your email address to send you Our Newsletter.
Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the “unsubscribe” link located at the bottom of our newsletters or directly on the site in your account area.
The effect is immediate.
Advertising
Like most online retailers, we record visits and then display targeted advertising when you browse other websites.
This process does not handle any personal data and neither the advertising network nor the third-party sites displaying our advertisements have access to your personal details.
However, if you no longer wish to see our advertisements, you can clear the cookies from your web browser.
To find out how to do this, go to https://www.comment-supprimer.com/les-cookies/
WHAT ABOUT COOKIES?
When browsing our website, information relating to the browsing of your device (computer, tablet, smartphone, etc.) may be recorded through files called “Cookies”.
These cookies allow us to:
- Measure the number of visits to our website, as well as its content
- Save customer account information when you are logged in
- Save the shopping cart
- Customize the display of the content available to you
If you wish to change your cookie preferences, you can do so through your browser software:
HOW LONG IS MY DATA KEPT?
Your data is kept for the time it takes to achieve the purpose for which it was collected, in compliance with the deadlines imposed by the regulations in force.
Thus, the data collected for prospecting purposes may be kept for a maximum period of 3 years from the closure of your account.
Your data is deleted when the retention periods expire.
However, they may be archived beyond the prescribed periods to provide for the purposes of research, detection and prosecution of criminal offences.
This archiving is done for the sole purpose of making your data available to the judicial authority.
Your data will then be anonymised and will no longer be available online but will be extracted and stored on an autonomous and secure medium.
WHAT IF I WANT TO CHANGE OR DELETE MY DATA?
In accordance with the regulations, any natural person using the Maison Alcée website has the possibility to exercise the following rights:
- Right of access, rectification and deletion of the data collected
- Right to object to the processing of their data
- Right to restriction of processing
- Right to data portability
- right to issue instructions regarding the retention, erasure and disclosure of personal data after death
In order to respect your rights, most of the data can be modified directly by you from your customer area on our website.
For any other request concerning your data, we invite you to write to Maison Alcée’s personal data manager at the email address help@maison-alcee.com.
We will accede to your request as soon as possible.
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